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As part of a limited warranty on a metal or composite bat, the supplier will offer a one-time repair or replacement of your bat within one year from the date of purchase for the following four conditions resulting from normal use on the field: (1) severe denting, (2) structural cracking, (3) bending of the handle, or (4) broken end caps or knobs. This warranty applies only to defects in materials and workmanship and does not cover claims regarding weight, length, or purely cosmetic defects of the bat.
All bat warranties are offered by the supplier. No refunds are possible when making a warranty claim.
Baseball Town offers intermediary service between you and the supplier when making a warranty claim. Therefore, please allow for some possible delays in processing your claim.
The following suppliers offer direct-to-consumer service for warranty claims: B45, Marucci, Victus, Mark Lumber, and Baum Bat. It is simple and faster to have your claim processed directly with the supplier. You just need to contact us to get the web link for a supplier's warranty claims.
A broken bat that is covered by warranty will be replaced with another of the same model, according to the supplier's policy, or with an equivalent model if the original model is no longer available.
The replacement bat must be the same length and weight as the broken bat.
The warranty periods for wood bats may vary depending on the models. Some wood bat models are not covered by warranty.
For a softball bat warranty claim, the supplier requires that the serial number on the bat be clearly visible and match the one on the proof of purchase.
The customer is responsible for all costs related to returning a defective bat to the supplier for inspection.
*** IMPORTANT: Each warranty case is eligible for a one-time replacement. Therefore, the replacement bat is not subject to a new warranty. ONE REPLACEMENT PER PURCHASE. ***
LIMITED WARRANTY
All warranties on bats are limited to manufacturing defects.
This means that damage resulting from improper use of the bat will not be considered for warranty claims. Therefore, here is what should be avoided (wood or metal/composite bats):
- Hitting with your bat or storing it in a place where the temperature is below 15 degrees Celsius (65 degrees Fahrenheit)
- Throwing the bat out of frustration
- Tapping your shoes with the bat to dislodge dirt stuck between your cleats
- Using the bat in batting cages with rubber balls or hitting old, water soaked balls
- Hitting anything other than teeball with a teeball bat (teeballs are softer than baseballs)
- Hitting with a bat of an inappropriate drop for the hitter (e.g., an adult should not hit with a drop 10 bat)
In principle, a metal/composite bat should last about two years if it is appropriate for the hitter's swing speed and is used normally and properly.
PROCEDURE
If your product is damaged during normal usage and said damage is caused by a manufacturing defect, it can be admissible for a replacement by way of a warranty claim.
For any purchase made in store, please return the defective product in store, with the proof of purchase. Our managers will act as an intermediary with the manufacturer and offer you the best possible service. Please note that some manufacturers insist on dealing directly with the customer on warranty issues.
For online purchases, we will also act as an intermediary for our customers. All you need to do is send us an email at [email protected] explaining the issue.
To help us expedite the process, here is the information we need in the message you send us:
For general warranty issues:
- Picture of the invoice
- A few pictures clearly illustrating the problem
For bat warranty issues:
- Picture of the invoice
- Picture of the entire bat
- Picture of the bat’s serial number
- Picture of the bat’s knob (where the bat length is written)
- Picture(s) or video clearly illustrating the nature of the problem