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Baseball Town serves as an intermediary between you and the supplier when processing warranty claims. As such, please allow for potential processing time while your claim is being reviewed and handled.
All warranties are provided directly by the supplier. Refunds are not available for warranty claims.
*Each warranty claim is eligible for one replacement only. The replacement bat is not covered by a new warranty. *
Under the limited warranty applicable to metal or composite bats, the supplier will provide a one-time repair or replacement within one year from the date of purchase for the following conditions resulting from normal on-field use:
- Severe denting
- Structural cracking
- Bent handle
- Broken end caps or knobs
This warranty applies exclusively to defects in materials and workmanship and does not cover claims regarding to weight, length, performance expectations, or purely cosmetic defects.
Some suppliers offer direct-to-consumer warranty service. The supplier link will appear when you select your brand in our form.
A bat determined to be defective and covered under warranty will be replaced with the identical model, in accordance with the supplier’s policy. If the original model is no longer available, it will be replaced with a comparable model of equivalent specifications.
The replacement bat must be the same length and weight as the broken bat.
Warranty periods for wood bats may vary by model. Certain wood bat models are not covered under warranty.
For all warranty claims, the supplier requires a photograph of the bat’s serial number.
The customer is responsible for all costs related to returning a defective bat to the supplier for inspection.
LIMITED WARRANTY
All bat warranties are limited to manufacturing defects. Damage resulting from improper use will not be considered a warranty case.
The following actions must be avoided (wood or metal/composite bats):
- Using or storing the bat in temperatures below 15°C
- Throwing the bat in frustration
- Hitting your cleats with the bat to remove dirt
- Using the bat in batting cages with rubber balls or hitting old, dirty, heavy balls
- Hitting anything other than t-balls with a t-ball bat
- Using a bat with an inappropriate weight differential for the hitter (e.g., an adult should not us -10 bat)
PROCEDURE
If your product has broken during normal use and the damage is due to a manufacturing defect, it may be eligible for replacement under warranty.
Please complete the form below to initiate your claim.
For any other information regarding warranty, you can send an email to [email protected]